Montreal, November 26, 2023 – The Professional Institute of the Public Service of Canada (PIPSC) opened its first-ever national convention, a historic gathering under the theme "Ready for the Future." This landmark event hosts over 800 members from across the country, coming together to shape the future of the union.

"In five years, PIPSC will be a beacon of progress among Canada's unions," the PIPSC President Jennifer Carr said in her opening address. She emphasized the union's innovative approach to addressing the impact of AI and machine learning on the workforce.

A key focus of the convention will be on strengthening PIPSC's bargaining, representational, and advocacy capacities, especially in anticipation of changes to the make-up of the next Parliament. The event promises to be a hub of strategic discussions and forward-thinking ideas, setting the course for the union's future direction.

The convention will feature a lineup of prominent speakers, including Bea Bruske, President of the Canadian Labour Congress (CLC); Dominic Lemieux, United Steelworkers’ District 5 (Quebec) Director and Vice-President of the Fédération des travailleurs et travailleuses du Québec (FTQ); Alexandre Boulerice, NDP Labour Critic; former Justice Minister Jody Wilson-Raybould; and renowned advocates Dr. James Makokis and Anthony Johnson. Their insights will provide valuable perspectives on various aspects of labour and representation in Canada.

“The PIPSC convention is not just a meeting; it's a milestone in the journey towards a more progressive, responsive, and impactful union,” said Carr. “It's an opportunity for members to come together, share ideas, and commit to a future that is ready for the challenges and opportunities ahead.”

PIPSC represents over 72,000 public-sector professionals across the country, most of them employed by the federal government. Follow us on Facebook, on X (formerly known as Twitter) and on Instagram

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For more information: Johanne Fillion, cell.:  613-883-4900, jfillion@pipsc.ca

The mini-budget update – otherwise known as the Fall Economic Statement – given by Deputy Prime Minister and Minister of Finance Chrystia Freeland on November 21, 2023, heavily prioritized housing and affordability for Canadians.

We continue to strongly advise the government to tackle its goal of fiscal restraint by addressing the costly outsourcing within their IT departments. 

The government identified $691 million per year in new spending reductions at federal departments and agencies. These savings were found as part of their ongoing spending review, over and above the $15 billion already announced in Budget 2023. Few details were provided, and we remain concerned about potential job losses or service cuts. 

The FES ominously pledged to “return the public service closer to its pre-pandemic growth track.” This would be hard to achieve without a budget freeze and attrition, at the very least. The growth in the public service is on par with the growth in Canada’s population. On a per capita basis, Canada’s public service is at the same size as it was in 2012, despite providing more services to an aging population. It is misleading for the government to promote a narrative of unfettered growth when the public service has only been keeping up with the growth in the country’s population.  

The government’s dependency on outside IT Consultants is destructive and fiscally irresponsible. By reducing outsourcing and bolstering in-house capacity through employee empowerment and upskilling, we will reach the goals outlined in the Fall Economic Statement and improve services to Canadians.   

Now is the time for the government to hone in on our recommendations and work to develop a long-term, strategic approach to IT within the government.

Bright spots in the Fall Economic Statement include improvements to the Competition Act that will protect Canadians from price gouging by companies that have unfair monopoly power. Many of these changes are in line with recommendations made by PIPSC members at the Competition Bureau. If implemented accordingly, this will represent the most comprehensive set of reforms to the act since it was first instituted forty years ago.  

The FES also showed that “net actuarial losses” due to the government’s pension liabilities are now in fact surpluses, meaning public service pensions are a contributor to the government’s fiscal health. 

The government also announced its intention to continue with the implementation of the Digital Services Tax at the end of 2023. This measure will make it harder for the big tech companies to avoid paying Canadian taxes by booking profits in tax havens. Recently, there has been international pressure to stop or delay this change until an international solution can be implemented. Staying the course is the right response.

With the announcement by the Front commun intersyndical du secteur public québécois that a second strike sequence will take place from November 21 to 23, and the announcement by the Fédération autonome de l'enseignement (FAE) that an indefinite strike may be called as of November 23, the closure of schools and daycares will likely create childcare challenges for some employees.

To mitigate these challenges, we recommend that members explore the following options in discussion with their immediate manager:

  • flexible working hours,
  • use of family members, friends or alternate care arrangements, 
  • teleworking or modified work arrangements.

If none of these options are viable, and you are unable to work because of the closures, contact your steward immediately for advice and guidance on the leave available under your collective agreement. We are of the opinion that, due to the unpredictability of rotating strikes, employees may, depending on their individual circumstances, be entitled to take family-related leave in this context.

We will assist you in determining whether an individual or group grievance should be filed, particularly for any discrimination based on gender or family status.

Agenda

Rules of Procedure for PIPSC AGM

Minutes of the 2022 AGM

Code of Respect

Institute ByLaws

Policies
     
Retired Members Guild Brochure
     
Forms

Anti-Harassment Champions: 

Anti-Harassment Champions will be available at the PIPSC Convention 2023. If you require assistance please reach out to the Sergeant-At-Arms or a staff member, who will direct you to one of our Anti-Harrassment Champions. 

Reports

2023 AGM Reports

Vice Presidents Reports

President's Evaluation - Report 2023
     
Disposition of Carried Resolutions 103rd AGM
     
Policy Changes from November 2022 to October 2023

PIPSC Convention 2023 Delegate Participant List
     
Financial Information

These documents are available on the Finance Portal. You can sign up for an account here.

Resolutions

We have all been appalled by the bloodshed we’ve witnessed in the past three weeks. 

The conflict in the Middle East has taken a personal toll on PIPSC members with a direct connection to the region. We have members who have lost loved ones in the Hamas attacks on October 7. Members who have lost loved ones in the Israeli response. Members who are worried for the safety of their loved ones across the region. And members who are facing growing Islamophobia, antisemitism and anti-Palestinian racism in our own communities. 

We send these members our deepest condolences and our solidarity. We are in contact with the Muslim Federal Employees Network and the Jewish Public Servants' Network to monitor the experience of our members in the workplace and in the community. We stand united against any expression of hatred. We support our members in creating hate-free spaces for dialogue, engagement and solidarity at a time of grief and division. 

PIPSC has added our support to a growing list of labour and civil society organizations in support of a ceasefire and humanitarian relief. Palestinians, Israelis, and all people in the region deserve to live in peace and security and with justice for all.

We invite all our members to reach out to colleagues inside our union who are directly impacted by this war. This is a time for solidarity and engagement. It’s also a time to reject hatred in all its forms. As a public servant, you are able to engage in rallies, petitions, letter-writing and other political actions that do not promote violence and/or hatred – but you must do so on your personal time (outside of work hours, during paid time off, etc.). If you have any additional questions or concerns, we encourage you to contact your steward.

 

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PIPSC has put out a detailed guide for members of the Public Service Healthcare Plan to help navigate some of the more complex plan changes and explain the appeals processes when a claim is denied.  Members are encouraged to review this document before reaching out to Canada Life, which continues to face significant and unacceptable backlogs in its PSHCP customer support centers.  Members seeking information on their plan or have general questions, can read through our comprehensive guide and FAQ on our website before reaching out to the Canada Life call center.  A webinar is also available to explain the updated plan.

For client issues, Canada Life is prioritizing urgent matters - such as coverage for high-cost drugs.  Minor administrative and coverage errors will be addressed as capacity increases - please expect a significant delay.  Should Canada Life deny a final appeal or should you not be able to reach them for an exceptionally urgent matter - such as costly treatment coverage - PIPSC can attempt to intervene and ask your claim to be given priority.  We note that PIPSC does not have access to your Canada Life account.

PIPSC, other bargaining agents and the Retirees' Association continue to pressure the Treasury Board to demand better of Canada Life.  This is not the level of service we expect or were promised.  We thank our members for their ongoing patience through this frustrating transition and are taking measures to protect your interests.

All members (even those who don't have the PSHCP) are reminded that, through Service Plus, they can benefit from 90% coverage on prescription medication when filled at our pharmacy partner Mednow.  

The public service healthcare plan covers most PIPSC members and their dependents, including retirees working in the Core Public Administration and at many separate employers.

 

A live stream of the PIPSC convention 2023, including the Annual General Meeting, will be available to members in good standing. The live stream will be of the main plenary and AGM business only. 

If you would like to access the live steam you will need to register by November 21st using the following link: REGISTRATION IS NOW CLOSED.

On July 8, 2023,  the Isolated Posts and Government Housing Committee (the Committee) finalized its revised methodology for the calculation of the Shelter Cost Differential (SCD) contained in the Isolated Posts and Government Housing Directive (IPGHD)

Since 2013, the Committee's methodology involved adjusting the SCD rate annually, proportionally with increases to the territorial Consumer Price Index (CPI).

The purpose of the SCD is to provide an allowance to employees who are at an isolated post where the cost of renting private accommodation or government housing is higher than the national average threshold. However, as of August 1, 2023, the revised methodology for the calculation of the SCD came into effect. 

What does this mean for you?

There are now 20 qualifying locations instead of 5 and the same methodology has been applied to all locations. Once a location qualifies, the rate will be adjusted annually by the provincial or territorial Consumer Price Index (CPI), as application, until the next Census results are available. 

For employees in locations where the SCD rate is decreasing (Inuvik, Iqaluit, and Yellowknife), or who will no longer be eligible to receive the SCD (Norman Wells), transitional provisions for the reductions have been put in place

Employees who were receiving the SCD at a location which no longer qualifies or if the rate is decreasing will continue to receive the August 1, 2022 amount until December 1, 2023.  On December 1, the amount will decrease by 50% of the amount of the decrease and on September 1, 2024, the amount will decrease by the other 50%. 

If there are any changes to your allowance, the employer should provide you with written notification. This is in accordance with subsection 2.13.2 of the Isolated Posts and Government Housing Directive (IPGHD).

Can I file a grievance? 

Because the SCD calculation and other changes made to the IPGHD are agreed upon through the National Joint Council, the changes cannot be grieved as long as they respect the directive. 

More information or questions?

For other questions, we encourage you to review the FAQ below and visit the following links: New Shelter Cost Differential (SCD) Methodology - Highlights of Changes - IPGHD – August 1, 2023

Revised Methodology for the Shelter Cost Differential (SCD) - FAQ - August 1, 2023

We also encourage you to look at our FAQs below.

Members can also contact their local PIPSC steward if they have any questions.

FAQ:

How will it be determined if I’m entitled to SCD?

The Committee now first looks at the average rent for three-bedroom accommodation at the point of departure. According to the Directive, the point of departure is "Vancouver, Edmonton, Calgary, Saskatoon, Winnipeg, Toronto, Ottawa, Montreal, Quebec City, Moncton, Halifax, or St. John's, whichever of these places is the nearest to the headquarters of an employee by the most practical route and means of transportation." 

 

Employees are only entitled to SCD if the average monthly rent for a 3-bedroom accommodation in the isolated post is higher than their national average threshold, which is the average cost of a 3-bedroom accommodation at the employee's point of departure, plus 15% (based on 2021 censuses).

I am a homeowner and not a renter, how will this impact me?

As of November 8, 2023, the NJC confirmed that the SCD will continue to be provided to renters and homeowners. Renting or owning will not be a factor considered when SCD is calculated. If there is a change to your allowance on the sole basis if you are a homeowner or renter, please consult your local PIPSC steward.

How will I know if my SCD will be reduced?

If there are any changes to your allowance, the employer should provide you with written notification. This is in accordance with subsection 2.13.2 of the Isolated Posts and Government Housing Directive (IPGHD). Any reduction will be done gradually through a transition period starting December 1, 2023.

Why can’t I file a grievance?

The changes were made through consultation at the National Joint Council (equal parts employer and bargaining unit, including PIPSC). The bargaining agent side representatives (including us and the PSAC) unanimously endorsed the new methodology, and the calculations must be done in accordance with the methodology. This was driven by data leading to  entitlements in 14 additional communities. Therefore, if the changes affecting you are as a result of the application of the new directive, they are unlikely to be grievable.  

When the change takes full effect on December 1, 2023, review your pay carefully. If you believe the calculations are incorrect or inaccurately applied, please consult your local PIPSC steward. This applies equally to renters and homeowners.

Where can I find the IPGHD allowances?

Steven Raphael is a PIPSC member and has been a First Nation Health Authority (FNHA) worker since 2011. He has been part of the PIPSC union community for 4 years and works with nurses, health managers, and medical office assistants to connect them to the networks of care they need.

“Sometimes there is a lot of stress for nurses trying to get access to medical records, so when I’m helping to troubleshoot a problem in our records system, I try to use positive language to help nurses feel like they’ve had a “win” in their day,” he says.

Through his work, Steven helps improve access to electronic clinical documentation systems, like Panorama Health Records, that help get British Columbians the care they need. Panorama gives nurses in BC communities direct access to individuals’ public health records. Steven’s work is important because he ensures healthcare providers get timely access to correct healthcare data for the individuals they care for.


He is proud of the relationships he has developed with nurses and healthcare providers at different First Nations health services organizations. Grassroots-level relationships are what drive positive change most in the communities Steven works with. He is also proud of the connections he has developed with stakeholders at the FNHA, and with provincial-level partners. Without these strong relationships, Steven says that developing better healthcare systems for First Nations wouldn’t be possible.

“Working with nurses and health managers directly as well as medical office assistants, those are all relationships. Without those relationships you don’t get buy-in and they don’t get that support, so it’s important.”

As a community member, dad and public service worker, Steven knows that community is at the center of good healthcare.

“It’s about the circle of care. The client is in the middle of that circle, and the healthcare providers focus on that inner circle, the client. I get to be a part of that,” he says.

Strong union support is a big part of making the healthcare circle work. Unions make sure that workers like Steven are able to get the support they need to deliver important services that impact patient care. During the pandemic, a big part of that was making sure Steven and his coworkers had what they needed to work and assist healthcare providers from home.

“If I had the same job offered to me, if I would do this exact same work for the exact same pay but not have the union benefit plan, I wouldn’t do it. This union has supported me, but it has also supported my employer,” he says. “I’m proud to be a PIPSC member because I’ve experienced their support directly.”

In 2013, Steven’s wife was diagnosed with cancer. Because of this, Steven’s employer and union came together to make sure he had everything he needed to continue being able to work while also looking after his wife and four daughters.

“It was thanks to the family support leave with PIPSC that I was able to leverage that time and support my family during that cancer fight,” he says.

Steven’s wife, Rochelle, passed away in 2019 after fighting cancer bravely for six years. 

“Without union, hospice and other support from family, we probably wouldn’t have been so successful in keeping our lives together,” he added. “The union really helped me change my working hours, allowed me time to get my kids to school, walk with my youngest and support them in grieving the loss of their mom.”

Steven has experienced the healthcare system inside and out, and he knows how much hard work and dedication goes into creating a system that helps and supports families in times of need.

His primary goal is to ensure healthcare services continue to be developed by First Nations people for First Nations people, and as a union we stand by him. PIPSC will be there to support important public servants like Steven who make a difference in people’s lives every day. 

In the fall of 2021, the recovery process for Phoenix overpayments was launched for employees who the Public Service Pay Centre believed were overpaid by the Phoenix pay system in 2016 and onwards. Employees were sent overpayment letters and were given 4 weeks to respond by accepting or challenging the amount or the validity of the overpayment. Failure to respond would result in the recovery of the stated overpayment.

While some members have received an overpayment letter accurately representing an overpayment amount, others are likely to have received a letter with an amount that is incorrect or cannot be validated by them. There are others still who would have received an overpayment letter while they have outstanding pay issues that must first be addressed by the Public Service Pay Centre.

PIPSC has filed policy grievances due to the employer’s approach to recovering overpayments and the many issues our members have been facing. The policy grievances challenge the coercive manner in which the recovery of overpayments is being done. Examples of this include the employer's failure to provide employees with accurate information or repayment options for the alleged incurred overpayments.

If you have mistakenly received an overpayment letter or received an inaccurate overpayment letter, please review the following FAQs. These FAQs outline how to respond to an overpayment letter and provide guidance on next steps. PIPSC remains available to support all members in resolving their Phoenix pay issues.

I did not receive the gross amount indicated in the overpayment recovery letter, what do I do?

We recommend you select the option that indicates you do not agree with the amount - there are different versions of overpayment letters depending on the circumstance of each case, it will be either option 2 or 3. Your reply should include any and all rationale, evidence, or questions you have on the overpayment and why it is missing details or why you believe it may be incorrect. A compensation advisor from the Public Service Pay Centre will be in contact with you prior to initiating recovery. The compensation advisor should be able to provide you with more details about the alleged overpayment (such as when it was paid to you, the amount and on which pay cheque etc.). If the compensation advisor fails to provide you with any details to allow you to understand your overpayment or reasonable repayment options, we ask that you please contact our Phoenix help team and they will assist you with the next steps, including filing a grievance.

Note that if you do not provide any rationale for disputing the amount, the Pay Centre will proceed with the recovery of the amount indicated in the letter without flexibilities. You cannot simply disagree with the overpayment without a rationale or refuse to repay it.

What does it mean if I am being asked to pay back a gross amount instead of a net amount?

For any overpayment that is more than 3 years from the end of the year in which you were overpaid, you will be asked to pay back the gross amount, which is the amount received before taxes and deductions were made. This will ensure that proper repayment has been collected and will reconcile your pay file. An amended T4 for the year in which you were overpaid will be issued to you and you can then ask CRA to adjust your income tax and benefit return for the year in question. This is done in accordance with Canada Revenue Agency rules.
You will only be asked to repay the net amount if the recovery of the overpayment occurs less than 3 years from the end of the year in which you were overpaid.

Can I claim an out-of-pocket expense claim if it relates to an overpayment issue?

While you cannot file an out-of-pocket expense claim for an overpayment issue because one of the criteria set by Treasury Board is that an employee must have experienced an underpayment, you may be eligible to file a claim for reimbursement for tax advice. Moreover, you may wish to look at the process to claim compensation for severe impacts to determine whether your specific situation meets the established criteria to file a claim. You can find more information about the Phoenix damages claims processes in our Phoenix Compensation Agreement FAQs.

I did not receive any or enough details confirming the overpayment amount indicated in the letter, what do I do?

We recommend you select the option that indicates you do not agree with the amount - there are different versions of overpayment letters depending on the circumstance of each case, it will be either option 2 or 3. Your reply should include any and all rationale, evidence, or questions you have on the overpayment and why it is missing details or why you believe it may be incorrect. A compensation advisor from the Public Service Pay Centre will be in contact with you prior to initiating recovery. The compensation advisor should be able to provide you with more details about the alleged overpayment (such as when it was paid to you, the amount and on which pay cheque etc.). If the compensation advisor fails to provide you with any details to allow you to understand your overpayment or reasonable repayment options, we ask that you please contact our Phoenix help team and they will assist you with the next steps, including filing a grievance.

The overpayment amount is correct on the letter, but the Public Service Pay Centre owes me more than the overpayment, what are my options?

Overpayments and underpayments are dealt with separately by the Pay Centre. If the overpayment amount itself (not taking into consideration the underpayment) is correct, employees are encouraged to return the acknowledgement letter within the deadline specified in the overpayment letter and choose to access the repayment flexibilities under the 3 conditions being met to ensure reconciliation of your pay file. Recoveries of these amounts will only start when:

  • all your outstanding transactions have been addressed;
  • you have received 3 consecutive correct pay cheques;
  • and a recovery agreement has been established.

If the overpayment in itself is incorrect, we recommend you select the option that indicates you do not agree with the amount - there are different versions of overpayment letters depending on the circumstance of each case, it will be either option 2 or 3. A compensation advisor will be in contact with you prior to initiating recovery. 

Section A 3.15.4.4 of the Treasury Board Directive on Terms and Conditions of Employment states that alternate timelines for recovery of overpayments may be established as required to facilitate the effective resolution of issues related to Phoenix. As a result, employees should request alternate timelines to ensure their pay owed is rectified prior to the unnecessary overpayment recovery. If the compensation advisor fails to provide you with information to assist in the resolution of your other Phoenix pay issues (monies that may be owed to you) or reasonable repayment options and timelines, we ask that you please contact our Phoenix help team and they will assist you with the next steps, including filing a grievance.

I continue to experience errors in my pay, what should I do?

As a first step, employees should raise the issues they are experiencing to their manager. Employees should then report their pay issue by submitting a  Phoenix feedback form followed by a pay action request (PAR) form. Employees should contact their compensation advisor or the Public Service Pay Centre to correct errors on their pay. If they are unable to help, contact our Phoenix Help Team by filling out our Phoenix Pay Help Form. Please include any pay escalation number you may have. Our team will then reach out to you to discuss next steps.
 

I have responded to the first overpayment letter by disputing the validity of the amount, but then I received a final notice saying that the recovery will start on the next pay cheque. 

Contact the Public Service Pay Centre or your compensation advisor for review and escalation. You may also wish to signal the issue to your direct management and ask for their assistance. Please also reach out to our Phoenix Help Team by filling out our Phoenix Pay Help Form and include any pay escalation number you may already have. Our team will assist you with the next steps, including filing a grievance where appropriate.

The overpayment letter includes pay errors that occurred more than 6 years ago, why is the employer trying to recover an amount for errors they made more so long ago?

If the overpayment, or part thereof, was deposited into an employee’s account more than 6 years prior to the date of the overpayment letter, employees should select the option that indicates they acknowledge the letter but are in disagreement with the validity of the amount (there are different versions of overpayment letters depending on the circumstance of each case, it will be either option 2 or 3) in their response to the Public Service Pay Centre. Their reply should include that they are disputing the amount (or part of the amount) based on the fact it is statute barred under the Crown Liability and Proceedings Act and should therefore not be recovered as they do not consent to repayment. If employees receive a reply back from a compensation advisor stating the amount is not statute barred or being coerced into repayment, they should immediately reach out to the PIPSC Phoenix Help Team to discuss next steps.

It is important to note that the 6 year clock starts from the date in which the overpayment was deposited/received by the employee - not the time period in which the payment was recorded in Phoenix. If any payments were deposited more than 6 years before the date of the letter, it goes beyond the expiry of the limitation period of the Crown Liability and Proceedings Act. As such, it should, generally speaking, not be recovered by the Public Service Pay Centre. We therefore recommend that you reach out to the PIPSC Phoenix Help Team to discuss next steps.

The amount to be recovered exceeds 10% of my gross biweekly pay and will cause me financial hardship, what are my options for repayment?

According to the Treasury Board Directive on Terms and Conditions of Employment under section A.3.15.4.4, alternate timelines for recovery of overpayments may be established as required to facilitate the effective resolution of issues related to Phoenix.

Employees with overpayments greater than 10% of their gross biweekly pay and who are eligible for flexibility measures should receive a letter advising them of: the amount owing, the cause of the overpayment, and the flexible repayment options available to them. You should return the acknowledgement letter within the deadline specified in the overpayment letter and choose to access the repayment flexibilities. Recoveries of these amounts will only start when:

  • all your outstanding transactions have been addressed
  • you have received 3 consecutive correct pay cheques
  • and a recovery agreement has been established

You can request a modified recovery plan. For departments served by the Public Service Pay Centre, compensation advisors at the Public Service Pay Centre will have the authority to approve recovery plans. For departments that are not served by the Public Service Pay Centre, the departmental compensation advisor or other designated departmental personnel will have this authority.

If you are refused the possibility of a modified recovery plan, please get in touch with our Phoenix help team and we will assist you with the next steps, including, when appropriate, filing a grievance.

I refuse to sign and acknowledge this letter until I receive written confirmation that all of my pay issues have been resolved.

Signing and acknowledging the overpayment letter does not mean you agree with the letter itself or the amounts within. Failing to sign and acknowledge the letter may result in recovery being initiated without flexibilities and therefore a potential $0 pay cheque.

Employees are encouraged to sign the letter to ensure further recovery steps from the employer aren’t taken. Selecting the option that indicates you do not agree with the amount will trigger a review by a compensation advisor who will be in contact with you prior to initiating recovery - there are different versions of overpayment letters depending on the circumstance of each case, it will be either option 2 or 3. If you fail to respond to the letter, you are at risk of having the Public Service Pay Centre proceed with the recovery of the amount indicated in the overpayment recovery letter.

I have already paid back the amount that I was overpaid and was unaware of any pending overpayment.

We recommend you select the option that indicates you do not agree with the amount - there are different versions of overpayment letters depending on the circumstance of each case, it will be either option 2 or 3. Your reply should indicate that you already paid back the amount, the date in which it was repaid, and any evidence you have to support that claim. It may be that this is a different overpayment or an error from the Public Service Pay Centre, as such, it will be important to communicate to the compensation advisor what was already paid back and when. It will also be important to request all information and records to enable you to verify the accuracy of the amount. If the compensation advisor fails to provide you with any details to allow you to understand your overpayment or reasonable repayment options, we ask that you please contact our Phoenix help team and they will assist you with the next steps, including filing a grievance.

What is PIPSC doing to protect members’ rights related to this overpayment recovery effort?

PIPSC has filed policy grievances to challenge the coercive manner in which the Public Service Pay Centre is approaching the recovery of overpayments. They are failing to provide employees accurate information and repayment options of the alleged incurred overpayments. The policy grievances further challenge the notion that the Public Service Pay Centre is seeking to recover overpayments that occurred more than 6 years ago, in excess of the statutory limitation period. Additionally, PIPSC continues to have regular discussions with the Employer and provide feedback on how the overpayment recovery process can be improved.


If you received an overpayment recovery letter seeking amounts paid more than 6 years ago OR if you have been unable to get details proving the alleged overpayments, please contact our Phoenix help team to discuss your options. If appropriate, we will file an individual grievance on your behalf.

I am retired and received an overpayment letter. What are my options? 

Retired employees are subject to the same options as regular employees. For any questions on the letter they received, they are encouraged to review the FAQs.

I don't want to repay my overpayment as the employer should have been more diligent in the first place. 

PIPSC has filed policy grievances to challenge the coercive manner in which the Public Service Pay Centre is approaching the recovery of overpayments. They are failing to provide employees accurate information and repayment options of the alleged incurred overpayments. The policy grievances further challenge the notion that the Public Service Pay Centre is seeking to recover overpayments that occurred more than 6 years ago, in excess of the statutory limitation period. Additionally, PIPSC continues to have regular discussions with the Employer and provide feedback on how the overpayment recovery process can be improved.

If you received an overpayment recovery letter seeking amounts paid more than 6 years ago OR if you have been unable to get details proving the alleged overpayments, please contact our Phoenix help team to discuss your options. If appropriate, we will file an individual grievance on your behalf.

Does filing a grievance stop the overpayment recovery process? 

No. The overpayment recovery process will still continue unless employees respond with the option that disputes the validity of the amount (this will be option 2 or 3 depending on the version of the letter in which you receive), thereby disagreeing with the amount or establishing an alternate recovery/repayment period. This is the best way to challenge an overpayment. Filing a grievance can at times assist in having pay issues resolved internally or assist in receiving clarification on your pay file, however, will not prevent the overpayment recovery process from occurring or expedite resolution in your file in most cases.