Canada Life's takeover of the updated Public Service Health Care Plan (PSHCP) is not what our members deserve. PIPSC, our colleagues from other unions and the retiree associations have been holding stakeholders accountable for their failings - including via a Parliamentary inquiry. While customer service metrics show significant improvements, issues remain - including excessive turnaround times for prior authorisation and atrocious customer service when dealing with MSH International - the subcontractor for out-of-country claims.
We continue to explore all avenues to hold the employer responsible for its failings. Some of our partner unions are turning to policy grievances. Given the current framework for Pensions and Benefits are outside the normal grievance process, this approach presents its own challenges. While we continue to explore the best strategies to ensure the PSHCP delivers, rest assured PIPSC is doing everything in its power to make your health plan work as promised. We will continue to provide updates on our website.
Members with questions about their plan are invited to review our members' guide to the PSHCP - which also explains how all PIPSC members can benefit from 90 percent drug coverage through our pharmacy partner Mednow, as well as access to various telehealth options at no cost. Some restrictions apply. If you are not able to resolve your concerns with Canada Life, please contact us at pensionsbenefits@pipsc.ca. Our Pensions and Benefits team can provide guidance.