Systems Administrator - Audio and Visual

Internal/External

Backfill

Division: IT Operations & Project Management

City: Ottawa, ON

Type of position: On-site (in person)

Job Term: Permanent, full-time (35 hours per week)

Eligibility: Applicant must either be a Canadian citizen or a permanent resident eligible to work in Canada

Union/Non: IAM local 3011

Competition: 25-47

The Professional Institute of the Public Service of Canada (PIPSC), a national union representing over 80,000 professionals and scientists across Canada, is seeking a Systems Administrator - Audio and Visual to join its team at the National Office in Ottawa.

PIPSC/IPFPC is committed to building an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our goals and objectives. We are making concerted efforts to foster a workforce that is representative of our diverse membership. We strive to create a work environment that is welcoming to everyone regardless of their gender, age, religion, race, ethnicity, and nationality, particularly equity deserving groups, such as members of the IBPOC, 2SLGBTQIA+ communities, and people living with disabilities.

All qualified candidates will be considered; however, in support of achieving a diversified workforce we encourage applications for this opportunity from candidates belonging to one of the employment equity groups: Indigenous peoples (First Nations, Metis or Inuit), peoples of colour or persons with a disability. Consideration will be given to a qualified candidate who, at the time of application, voluntarily indicates being part of these groups.

What can I expect to do in this role?

Under the direction of the Director, Information Technology (IT) and Program Management and reporting to the Manager, Information Technology (IT) Operations and Project Manager, the Systems Administrator - Audio and Visual plays a key role in connecting people through the strategic use of audio and visual technologies. This position is responsible for the implementation, maintenance, and optimization of enterprise video conferencing systems and live streaming infrastructure. The role ensures all related systems are secure, up to date, and functioning efficiently to support organizational communications and events.

Key responsibilities include serving as the subject matter expert (SME) for video conferencing technologies, coordinating and hosting live streaming for internal and external events such as town halls, webinars, meetings, and social media sessions, and troubleshooting audio-visual (AV) and IT infrastructure. This includes hands-on support for cameras, projectors, microphones, mobile devices, simultaneous interpretation devices and other related equipment. The position requires a proactive approach to service delivery, technical problem-solving, and maintaining high-quality standards for the Institute’s digital communication platforms.

Primary responsibilities:

Act as the subject matter expert (SME) for audio-visual (AV), simultaneous interpretation and video conferencing technology and respond to service requests from internal stakeholders.
Stay current on latest developments in the areas of audio-visual (AV), simultaneous interpretation and video conferencing technology and conduct technical research to evaluate technology evolution and associated threats and opportunities.
Support, coordinate, and host live streaming for video meetings, town hall sessions, webinars, broadcasting, social media sessions and live feeds.
Troubleshoot related AV and IT infrastructure and equipment (e.g. cameras, projectors, microphones, recorders, network, mobile devices, etc.) and implement solutions.
Research, implement, support and maintain Unified Communications Solutions (Video, Voice, Chat, Phone) and their integration with AV and IT equipment.
Develop and maintain standard operating procedures (SOPs) and contribute to policies for video and audio technology, simultaneous interpretation, and related activities.
Research and recommend new audio and visual technology and best practices to meet business requirements, enhance process efficiency, improve user satisfaction, increase security and reduce costs.
Research, implement, support and perform maintenance on audio and visual systems and services.
Collaborate with other technology staff to design, develop, maintain and support audio and visual technology and on-site IT infrastructure.
Help forecast and plan AV and video conferencing infrastructure upgrades to meet business needs.
Participate in multi-disciplinary teams assigned to special projects and work collaboratively with employees in other sections.
Serve as the first escalation point for issues encountered at the service desk on selected back-end technology platforms.
Administer, create, assign, manage, and control security access rights to user accounts, network files and systems, and maintain hardware, software, asset, inventory and user accounts database for staff, members, and elected officials.
Implement, install, configure, test, upgrade, support and maintain the Institute desktop hardware, operating systems, printers, network and PC-based software applications and utilities
May be requested to undertake other related duties on a periodic basis, including service desk support responsibilities as assigned on an ongoing basis.

Knowledge and Experience Requirements

Education / Experience:

Completion of a two (2) or three (3) year community college or university program in Information Technology, Computer Science or equivalent and one to three years’ experience facilitating corporate video conferencing
AVIXA Certified Technology Specialist certification or equivalent AV certifications is considered an asset

Language requirement:

English is required
Fluency in both French and English is an asset

Skills and experience required:

Knowledge of communication technologies, including room and desktop video conferencing and professional audio/visual equipment.
Knowledge of video conferencing solutions, including Zoom, MS Teams, Google Meet and any other similar software as required.
Experience with both professional AV solutions and IT-based AV solutions, including design, implementation, maintenance and troubleshooting
Experience in corporate network troubleshooting.
Experience in a user-focused technical support environment.
Self-motivated and initiative to get tasks completed and issues resolved.
Demonstrated ability in system analysis, configuration, testing, and troubleshooting.
Experience in an end-user focused IT service desk support environment is an asset.
Ability to effectively communicate, both orally and in writing.
Ability to deal with competing priorities.
Good customer service and interpersonal skills.

Compensation Package

Salary Range: $76,078 to $95,099 (G4)
Group Benefits: Health, Dental, life Insurance and disability Insurance
Pension Plan: Defined Benefits
Vacation: 4 weeks per year, plus other generous paid leave
Paid Time Off: December 27th to 31st

Note

Preference will be given in accordance with the provisions of the Collective Agreement for the IAM Local 3011 bargaining unit.

How to apply

Applications must be submitted by email to staffingofficer@pipsc.ca, no later than 4:00 pm (Est) October 1, 2025. Please include Competition #25-47 in the subject line.

Submit a cover letter and resume tailored to the qualifications outlined in the job posting. Your documents should include specific examples that clearly demonstrate how you meet the requirements of this position, as your application will be evaluated based solely on the information provided.

If you require accommodation for a disability during the recruitment process, please contact us with your details. Our Staffing team will respond within 48 hours, and all information related to accommodation requests will be handled confidentially.

We are committed to creating an inclusive, psychologically safe, harassment-free, and accessible work environment, starting from the recruitment process.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.