COVID-19 changes to public service disability insurance

The Public Service Disability Insurance (DI) Plan will temporarily accept electronic forms and signatures for claims. 

To assist members, physicians and managers during the COVID-19 pandemic, Sun Life will temporarily accept all 4 DI claim forms with electronic signatures, rather than handwritten signatures, by email at

To apply for DI Plan benefits, 4 forms must be completed and sent to Sun Life:

  • Employee’s Statement
  • Attending Physician’s Statement
  • Employer’s Statement
  • Compensation Advisor’s Statement

All 4 forms can be found on the Sun Life DI Plan website.

Temporary acceptance of Employer Statement forms from a more senior manager 

On a temporary basis, a member’s more senior manager may complete and submit the Employer Statement form, provided they indicate to Sun Life that they are doing so due to the unavailability of the employee’s direct manager. 

In these cases, the name of the unavailable direct manager should be indicated on the form, on a separate sheet of paper, or in the submission email.

If completion by a more senior manager is not an option, the member is asked to call Sun Life at 1-800-361-5875.

Members who are having difficulty getting their Attending Physician’s Statement completed should also be instructed to call Sun Life to discuss their situation.

As always, should you or your attending physician have any questions or concerns, please contact Sun Life at 1-800-361-5875.